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Areas of Impact

Professional Development
School-Wide

Age Group

Any

Length

10 minutes

Frequency

As needed

Type

Print Materials

Distance Learning "Help Desk" Spreadsheet

Overview

This document is a handy way to streamline staff questions and answers about distance learning, or can be adapted to any new initiative or program requiring multiple stakeholders.

Context

In the midst of so much change, you and your colleagues are bound to have lots of questions about tech, schedules, logistics, and more over the coming weeks. One way to streamline questions and answers is through using this Help Desk Spreadsheet with your team. 

 

Implementation

Upload a copy of this template to your Google Drive or other shared folder, and use it as a parking lot for any questions you may have. Tag your question with the built-in topics like “Student Communication,” “Grading/Instruction,” or customize with your own labels as suits your context. Knowledgeable staff and school leaders can provide answers or correct misinformation -- over time your “help desk” will evolve into a useful FAQ.